Transforming Pricebook Management with Bespoke Automation
Industry: Manufacturing (Building Products)
Challenge: Automating and streamlining pricebook management for improved efficiency and client experience.
Solution Provider: SQiBLE
Background
A major Australian manufacturer and supplier of roll-formed steel building products faced significant challenges in managing its pricing systems, which were critical to its service to a diverse customer base, including builders, engineers, architects, and distributors.
Challenges
- Manual Pricebook Production: Pricebooks were created manually using spreadsheets, requiring weeks to complete.
- Delays and Inefficiencies: Extended lead times impacted response times and reduced operational efficiency.
- Complex Pricing Management: The manual system made it difficult to manage pricing and discount structures, increasing the likelihood of errors and inconsistencies.
Solution
The company worked with SQiBLE to develop a custom solution using the BRAiN technology platform, specifically leveraging the Brand Communicator tool. This bespoke solution streamlined the pricebook management process with:
- Automated Pricebook Generation: The solution reduced pricebook production time from weeks to just one minute, automating the entire process.
- Enhanced Communication: Pricebooks were instantly emailed to clients, improving the speed and effectiveness of client interactions.
- Client-Specific Customisation: Pricebooks could be customised to meet each client’s specific needs, ensuring a professional and personalised experience.
- Elimination of Manual Approvals: Manual intervention from Sales Managers was minimised, retaining visibility while significantly enhancing efficiency.
The results
The new system delivered immediate and impactful results:
- Significant Time Savings: Production time for pricebooks was cut from weeks to under a minute.
- Streamlined Client Communication: Automated emails ensured clients received timely and accurate pricing information, leading to improved customer satisfaction.
- Professional Customisation: The ability to create tailored pricebooks for each client enhanced the business’s reputation for professionalism and responsiveness.
Conclusion
By automating pricebook generation and optimising client communication, this solution has revolutionised pricing management for the company. The increased efficiency and personalised service offerings position the company as a leader in the industry, equipped to deliver exceptional client service and maintain its competitive edge.
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