SQiBLE FAQ’s
Product and Services
- Will the products and services I currently use still be available?
A: Yes, all the products and services you currently rely on will remain available—and we’re thrilled to offer even more! Visit our SQiBLE website to explore our expanded range of products and services designed to support your business.
- Will there be any changes to the pricing or contracts for existing services?
A: No, your current pricing and contracts will remain unchanged. If there are any future updates, we’ll communicate them well in advance to ensure transparency and ease of transition.
- Are there new products or services available as a result of the merger?
A: There sure is! With the merger, we’ve expanded our portfolio to include a comprehensive suite of products and services tailored to help businesses of all sizes scale efficiently. Visit our website to learn more about how these solutions can benefit your business.
Support and Customer Service
- Will my current point of contact change?
A: No, your current point of contact will remain the same, ensuring a consistent and familiar experience for you.
- Will contact details change? If so, when?
A: Yes, there will be some updates:– All email addresses will soon transition to end with @sqible.com.au.
– Phone numbers will stay the same until next year
- When will the changes take effect?
We’ll share the specific date for these changes soon, but we will provide plenty of notice. Rest assured, redirects will remain active for a while to give everyone time to adjust.
- Will there be changes to customer support or service channels?
A: Yes, we’re excited to introduce a new and user-friendly ticketing system in the new year to streamline support requests. For now continue to log tickets the way you always have.
- Can I still access the same technical support teams?
A: Absolutely! You’ll continue to work with the same knowledgeable and experienced technical support teams you know and trust.
Operations and Transition
- How will the merger affect ongoing projects?
A: Your ongoing projects will continue without interruption. The same dedicated team and point of contact you’ve been working with will remain in place, ensuring consistency and continuity throughout the process.
- Will there be any disruptions in service during the transition?
A: Not at all. All SQiBLE team members are fully committed to maintaining seamless service delivery. Our top priority is ensuring that your operations continue as usual without any impact on timelines or quality.
- What steps are being taken to ensure a smooth transition?
A: We’ve implemented a comprehensive transition plan that prioritizes communication, collaboration, and customer support. This includes:
- Retaining all key customer-facing team members to maintain familiarity and trust.
- Conducting thorough training for staff on integrated processes and tools.
- Establishing dedicated transition managers to oversee and resolve any potential challenges.
- Regular updates to keep customers informed of any changes or improvements.
These measures are designed to ensure the transition is as seamless and beneficial as possible for our customers.
Account and Billing
- Who will I receive invoices from now?
A: You will continue to receive invoices from either Brainstorm Software or Squirrel as you do now. We don’t expect the transition to SQiBLE invoicing until Q4 / April 2025 at this stage.
- Will my account details or billing process change?
A: There will be no change until Q4 / April 2025 and we’ll be in touch prior to that time to advise giving you plenty of time to adjust as needed.
- How will this affect invoicing and payment processes?
A: There will be no change until Q4 / April 2025 and we’ll be in touch prior to that time to advise giving you plenty of time to adjust as needed.