KudositySMS
Kudosity SMS revolutionises your CRM by enabling instant, personalised SMS communication within Zoho CRM, driving higher engagement, real-time tracking, and increased ROI—all in one easy-to-use widget.
Automate SMS communication from your CRM
Most people carry their phones with them day in, day out so it’s a very effective and direct method of communication. The majority of customers are receptive to communicating via SMS so along with being simple, personal and highly targeted, it outperforms most other mediums with a 98% open rate.
There are many applications, including appointment reminders, renewal alerts, delivery advice, feedback surveys and many types of mass SMS marketing. The benefits of having SMS integrated with Zoho CRM include single view of communication to & from your customers, automated messaging and tailored marketing campaigns.
Key features
Flexible message creation
Craft personalised messages using customisable templates with merge fields or opt for free-text composition for unique communication tailored to each recipient.
2-Way Communication
Engage in interactive conversations with recipients through two-way messaging capabilities, allowing for seamless communication flow and efficient resolution of inquiries or requests.
Seamless Integration
Enjoy seamless integration with Zoho CRM modules, including Leads, Contacts, and Deals, as well as custom modules upon request, for effortless communication management within your existing workflows.
Enhanced record selection
Choose from a variety of views within your CRM to select specific records or segments for targeted messaging, ensuring relevance and effectiveness in your communications.
Advanced scheduling options
Schedule message delivery for optimal timing based on recipient preferences or campaign objectives, allowing you to reach your audience at the right moment for maximum impact.
Comprehensive analytics
Gain insights into message performance with real-time tracking of delivery rates, open rates, and response rates, empowering you to refine your messaging strategy and drive better results.
How it works?
Overview
From within the widget, you'll be able to:
- Create personalised messages using templates with merge fields or craft one-off messages
- Schedule message delivery for optimal timing or send immediately
- Create personalised messages using templates with merge fields or craft one-off messages
- Monitor usage with real-time counts of records and credits
- Identify invalid or unsubscribed records to maintain a clean contact list
- Preview messages before sending and add unsubscribe options for compliance
- Choose the phone number field in the module to send messages to
- Receive replies directly within the CRM’s SMS Records module
Our Custom SMS Widget
...Opens up a world of possibilities for your CRM communication strategy. Seamlessly track the performance of your SMS campaigns, engage with leads and customers in real-time, and harness the power of SMS marketing to drive unparalleled engagement and ROI.
Testimonial
“The systems SQiBLE has implemented have already simplified our processes and made us more efficient…ultimately it has improved customer experience.”
Robert Farfort
CEO, Data Image UK
Frequently asked questions
What are the System Requirements?
Zoho Enterprise or Ultimate plan is required for our SMS integration. You will also need a Kudosity account which we can set up for you.
How long will it take to set-up?
We allow an hour for setup – this includes any custom modules and your new Kudosity account. Once you’ve set up your subscription with us, we’ll have it done within a day!
Are there any ongoing fees?
The Kudosity account is billed directly. There will be a monthly fee for a dedicated number if you want 2-way messaging and costs per message at standard rates. You also have the option to use a free shared number, or use a number you already own.
The Kudosity account is billed directly. There will be a monthly fee for a dedicated number if you want 2-way messaging and costs per message at standard rates. You also have the option to use a free shared number, or use a number you already own.
Can I use a different SMS provider?
Currently our widget only operates with Kudosity. We have a custom integration that can be used with Clickatell and SMS Global.